We ordered it from WalMart.com, to be shipped Site-to-Store. We've done this on several other, smaller things, and never had a problem. Apparently, WalMart.com decided to hate us, and the wonders of the technological age decided to beat the living hell out of us.
The Dollhouse was ordered on November 23rd. They remembered and managed to take my money by November 25th. They remembered to email me that they took my money, though.
After checking at the store at least twice, we get a call from a friend of my Sweetie's who works at WalMart, that The Dollhouse was RETURNED. My money wasn't, but The Dollhouse was. And they didn't bother to email me AT. ALL. about ANY of this.
I got on the phone. I dialed numbers. I waited on hold. I talked to people who were absolutely bound-and-determined to NOT help me find The Dollhouse, and who did everything short of hanging up on me to NOT take my complaint.
Turns out, The Dollhouse was sent to the wrong store. What wrong store? Ain't nobody admitting. It was damaged, apparently beyond recognition, in transit, and it was "liquidated." Meaning, some jerk beat the crap out of MY Dollhouse and then sent it home--after not bothering to inform it that it had arrived ANYWHERE.
It apparently wasn't received correctly--those emails are automatically generated, so it's not like a human being had to even make an effort to send one. And, the money taking email claimed that they would hold The Dollhouse for 21 days before returning it. It was officially returned on December 16th.
In doing that math, WalMart in God-Knows-Whereville didn't bother to inform me that it arrived. And they beat the crap out of it for 21 days, then returned it from whence it came. That means that The Dollhouse arrived at some store, somewhere in America, on November 25th.
Now, part of the fun for me in all this is that it is at that point, 6 days before Christmas. It's not-quite 5pm on Thursday, December 18th. I've already scoured my hometown for an acceptable The Dollhouse, and resorted to paying on line, with a credit card, for the priviledge of being on the receiving end of some of the crappiest customer service I've ever experienced.
And they're not giving me my money back for 3 to 5 business days.
Do that math.
The WalMart Customer Not-Service representatives I talked to said things like, "Well, I don't know." and, "There's nothing I can do." and "Let me transfer you..."
I refused all that as "unacceptable."
And I informed them that I work retail, and "No lie, if our places where switched in this, I'd be out of a job."
They did manage to convince me, in my seventh-inning desperation for Christmas morning joy, to choose the "next best" house they had.
The Idiots actually tried to convince me to accept "Site-to-Store" shipping again. I asked them, "Do you EVEN hear yourself asking me that?" and I got a "It's the best I can do."
I informed them, "Well, no, it's not. And if you think I'm going to pay for the priviledge of being bent over like this again, you've got another think coming." (Although, I admit, I don't think they appreciated the sarcastic and bitter out-loud cackle they got when they offered to refund my money to a "WalMart Shopper Card")
They shipped the next-best dollhouse to my door, promising delivery "no later than December 24th" and knocked $25 off the house. (That shipping was $45!) And they managed to process that entire transaction--refunding my money for The Dollhouse and the new sale of the next-best dollhouse--in ONE DAY.
My Sweetie had it put together quickly, and the furniture it came with is perfect.
The Ecstasy is This is an example of Christmas Morning Howler Joy with the next-best dollhouse. It makes it worth it, and this most definitely does:


* Kudos to me : I didn't swear at the WalMart Idiots, and I swear, the only questionable thing I said was the part about grabbing my own ankles. And, given the circumstances, I think that one was acceptable!