Please Explain

The thought processes it takes to decide that the stupidest person on the front line is the one who should be at the Customer Service desk.

This woman plays deaf, if you're saying something that means she'll have to do her job.

She also cannot answer the phones. I don't know how many time or how many people have explained it to her, but she can't answer the phone.

She can't take a credit card payment.

She can't process the simplest of returns.

She can't use the phone to call other people.

If she doesn't know something, she says, "I don't know" and leaves it at that. The customers can wander off and find their own answers.

I hate working with this woman. She drives me nuts. It doesn't help that just a few months ago, she called me a *bitch* and a *troublemaker* because she lets merchandise walk out the door without even trying to verify if it's been paid, and because I expect her to help clean the bathrooms and straighten light bulbs if the rest of us are doing. She shouldn't be going home on lies of having the work done, especially if the rest of us are staying to do the work.

I'm waiting for the inevitable day when the store manager comes and asks, "What's going on?" and I get to explain everything that she can't (or won't) do--and that customers are pissed off because of it.

It's hard learning to *be nice* about these things--I got hell on a regular basis when I was thrown to the wolves to learn how to run that desk. I was expected to know stuff that I was never told, never shown, blah blah blah. And here's this Queen of Fuckwits, and we're all supposed to kiss her scrawny delusional ass to help her out.

I'm learning to bite my tongue. I can do that. But to cover her ass, so managment can feel better? I think not.