The AC in the Gator's car isn't working properly. It doesn't get cold enough--or rather, it gets slightly cool, but not really cold.
She took it to the dealer, who checked and re-checked...nope. Nothing's wrong, there's nothing to fix. "Sorry that the little light didn't come on for you, it light up just fine for us."
Finally, the guys at the shop got it to work.
They showed her how to actually push the button in, instead of just tap it. (and, I'm sure, they added a mental "DUH" after her name in their appointment book.)
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