A guy comes in, chooses 2 trees for a total of $42. +change. He hands me a gift card, and then goes with the associate to get them loaded into his vehicle. The gift card only has 17 cents on it! I swipe it again, this time typing in the $$ amount I need taken off.
~INVALID CARD NUMBER~
I type in the $$ amount AND the card number.
~INVALID CARD NUMBER~
I call the 1-800 number to verify the amount on the card.
$00000000000000000000000000
I have to walk out into the parking lot and have him come back in....I ask him how much he thought was supposed to be on the card.
$50.
I call the 1-800 number AGAIN. I get cut off. I dial AGAIN. I type in all the numbers....
$00000000 balance....
and then I have to wait for what seems like HOURS to get the place where I can hit *0* to talk to a live person. (You can't hit it before that point. Believe me, I tried.)
I finally get a live person. Mr. Personality. I read him the card number. He asks for it again. I read him the card number.
I explain that I am a cashier at store 1010, and is there any way he can check the history of the card for me?
Sure there is.
I already KNOW that, but you, Mr. Personality, are one more reason I hate people.
Anyway, he tells me the date the card was activated for $50. THEN he tells me that on XX-XX-XX, a $49.83 purchase was made at store #1010.
So, the balance really WAS 17 cents.The genius who is making the purchase wants to know what's going on. I explain to him....blah blah purchase blah blah....and he says, "So, what are you telling me?"
*The balance still due is .....* He hands me ANOTHER gift card.
Oh. Yeah. The petty gods of retail HATE ME.
He tells me there is only $10 or $11 dollars left on it. THANK GOD THAT HE WAS RIGHT.
I then read him the *balance still due after the credits....*. He looks at me like he cannot belive I'm still expecting money.
2 comments:
Like I said, a pity it's against the law to shake people. Or slap them. Sometimes slapping them would be fun!
Reminds me of those customers trying to pay with bad checks, right after the scanners came out that would immediately page your account..."but I still have checks left...what do you mean?"
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